Frequently asked questions

Where do you operate from?

Our home base is Kelowna, BC. We operate on the beautiful Okanagan Lake and launch from the Gellatly boat launch in West Kelowna. If preferred, we can launch from downtown Kelowna or the Hotel Eldorado. However, we strongly advise against these sites due to addtional parking and launch fees. If you still wish to launch from downtown Kelowna or the Hotel Eldorado, an addtional $75.00 will be added to your fees to cover parking, launch and travel expenses.

Is the booking with OK Surf Co. private, or is it shared with other people or groups?

Your booking with us is 100% private. We do not share your time on the water with other people or groups. Your group will have our undivided attention and commitment to make your excursion fun and safe.

Are your rates per person or per group?

Our rates are for one or more people to a maximum of six people for surfing. If you are booking an Adventure Tour, we can accomodate a maximum group size of eight people.

What should I bring?

Definitely your bathing suit. We also recommend you bring a towel, sunscreen, food/beverages you may want on the water (sorry, no alcohol), and most importantly a smile! We provide lifejackets for all sizes. However, if you prefer your own - we encourage you to bring it. If you're bringing children and have your own lifejackets for them, please bring them.

What is the cost of fuel?

We provide the first tank of fuel. If you are booking the whole day, one tank of fuel should be enough. However if you want to cruise the lake at full speed all day, any additional fuel required will be an additional cost at current retail value.

What is included in my booking?

1) A good time! 2) First tank of fuel 3) Lessons from a NCCP coach 4) Use of our boards 5) Use of our lifejackets 6) Great tunes, but you are free to bring your own.

How long should we book?

Most groups will find that three hours is a perfect amount of time. However this depends on the size of your group and how many people will actually be surfing. If you are from out of town or on vacation you may choose to book the whole day.

What is your cancellation policy?

If you choose to cancel your reservation, 48 hrs notice is required, and you will recieve a 100% refund, No refunds are given if cancellation is less than 48 hrs before sailing. If poor or unsafe weather causes cancellation, we will do our best to facilitate a rebooking. If unable to accommodate, we will refund you 100%

How do I pay?

We prefer Paypal as our method of payment. However, if you don't have a Paypal account, you can call us to reserve your spot with a credit card. Please note: a $150 deposit is required on all bookings. The remaining balance is due on departure. Cash, credit or debit accepted.